If you have booked a vacation at Holiday Inn Club Vacations but need to cancel due to unforeseen circumstances, it can be a stressful experience. However, the process of canceling your reservation is relatively straightforward. Here’s everything you need to know about how to cancel a Holiday Inn Club Vacation.
Step 1: Review Your Reservation
Before proceeding with canceling your reservation, it’s essential to review your booking information. Check the terms and conditions of your reservation to ensure that you are eligible for a refund.
Typically, if you cancel within 72 hours of making the reservation, you are entitled to a full refund. Beyond that window, cancellation policies vary depending on the package and resort.
Step 2: Contact Customer Service
To cancel your Holiday Inn Club Vacation, you must contact customer service by phone. The customer service team is available seven days a week from 8:00 am – 10:00 pm EST. You can find the phone number on their website or in your reservation confirmation email.
When contacting customer service:
- Have your reservation confirmation number ready.
- Explain why you need to cancel.
- Ask about refund options and timelines.
Step 3: Follow Up
After speaking with customer service and canceling your reservation, be sure to follow up via email or letter for written confirmation of the cancellation and any applicable refunds.
Tips for following up:
- Acknowledge the representative who helped you.
- Be clear about what was discussed during the call.
- Request written confirmation of cancellation and refund details.
In Conclusion
Canceling a Holiday Inn Club Vacation can be a hassle, but with a few simple steps, you can make the process smooth and stress-free. Remember to review your reservation, contact customer service, and follow up for written confirmation. With these tips in mind, you’ll be able to cancel your vacation with ease.