What Business Category Is Travel Agency?

By Anna Duncan

A travel agency is a business that provides services related to planning, booking and organizing trips. These services range from providing information and advice on destinations, activities, attractions, hotels and flights to arranging these products for customers. Travel agencies can also offer additional services such as insurance, car hire and currency exchange.

Traditionally, travel agents have been located in physical stores where customers can come in and speak with an agent who will help them plan their trip. However, the internet has opened up opportunities for more people to become involved in the travel industry as online travel agents (OTAs) have emerged. OTAs allow customers to book their own trips online without needing to speak with a real person.

The emergence of OTAs has had a significant impact on the traditional travel agency model. In order to remain competitive, many traditional agencies have now adopted an OTA model or are at least offering their own online booking option. This has allowed them to expand their customer base and reach more people than ever before.

Travel agents are classified as part of the leisure industry, which includes hotels and resorts, airlines, cruise lines, theme parks and other entertainment-related businesses. This means that travel agents are responsible for providing customers with access to these types of leisure activities in addition to helping them plan their trips.

Conclusion: What Business Category Is Travel Agency? Travel agencies belong to the leisure industry which includes hotels and resorts, airlines, cruise lines, theme parks and other entertainment-related businesses. They are responsible for providing customers with access to these types of leisure activities in addition to helping them plan their trips.