Are you wondering how long it takes to get a refund from Norwegian Cruise Line? Well, the answer to that question depends on various factors. Here’s what you need to know:
Factors That Affect Refund Time
Before we dive into the specifics of how long it takes to get a refund from Norwegian Cruise Line, let’s look at some of the factors that can impact the timeline:
- The type of booking you made – If you booked directly with Norwegian Cruise Line or through a travel agent can affect the refund process.
- The reason for cancellation – If your cruise was canceled by Norwegian Cruise Line, you’ll likely receive your refund more quickly than if you canceled for personal reasons.
- The payment method used – Refunds to credit and debit cards may take longer than refunds via check or wire transfer.
Refund Timeline for Canceled Cruises
If your cruise was canceled by Norwegian Cruise Line, you should receive a full refund within 90 days of the cancellation date. However, due to COVID-19 related cancellations, the timeline may be extended beyond 90 days. If this is the case, Norwegian Cruise Line will notify affected passengers.
Refund Timeline for Personal Cancellations
If you cancel your cruise for personal reasons, the refund timeline will vary based on when you cancel:
- If you cancel more than 120 days before sailing, you’ll receive a full refund minus any non-refundable deposits or fees.
- If you cancel between 119 and 56 days before sailing, Norwegian Cruise Line will retain a portion of your deposit as a cancellation fee.
- If you cancel between 55 and 29 days before sailing, you’ll receive a partial refund based on the cancellation fee schedule outlined in your booking terms and conditions.
- If you cancel within 28 days of sailing, you’ll likely receive no refund.
Refund Timeline for Shore Excursions, Drink Packages, and Other Add-Ons
If you purchased shore excursions, drink packages, or other add-ons for your cruise that were canceled by Norwegian Cruise Line, you should receive a full refund within 90 days of the cancellation date. If you cancel these add-ons for personal reasons, the refund timeline will vary based on when you cancel and the terms and conditions of your purchase.
How to Check the Status of Your Refund
If you’re waiting for a refund from Norwegian Cruise Line and want to check its status, you can do so through the company’s website. Log in to your account and navigate to the “My Bookings” section.
From there, click “View Details” next to your canceled booking and scroll down to the “Payments & Credits” section. Here, you should see information about any refunds that have been processed or are pending.
In Conclusion
The length of time it takes to get a refund from Norwegian Cruise Line can vary depending on several factors such as type of booking made, reason for cancellation, and payment method used. However, in general, refunds for canceled cruises should be received within 90 days while personal cancellations may take longer depending on when the cancellation was made. If you have any questions or concerns about your refund from Norwegian Cruise Line, don’t hesitate to reach out to their customer service team.
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