Are you a subscriber of Optimum Cable TV and planning to take a vacation? One of the most common questions asked by Optimum subscribers is, “Does Optimum have a vacation hold?” In this article, we will discuss everything you need to know about Optimum’s vacation hold policy.
What is Optimum’s Vacation Hold Policy?
Optimum understands that its subscribers may need to take a break from their cable services due to various reasons, including vacations, business trips, or personal reasons. To cater to such needs, Optimum offers a vacation hold policy that allows its subscribers to temporarily suspend their cable services for up to six months.
How Does It Work?
To activate the vacation hold on your Optimum account, you need to contact the customer service department at least two weeks before your planned departure date. The customer service representative will guide you through the process and ask for some basic information, including your account number and the date when you want to activate the vacation hold.
Once activated, your cable services will be temporarily suspended until your return date. During this period, you will not be charged any monthly fees for your cable services. However, please note that any additional charges that are not part of your monthly subscription fees, such as pay-per-view purchases or On-Demand rentals, will still apply.
What Happens After The Vacation Hold Period?
Once the vacation hold period is over and you are back from your trip, you can reactivate your cable services by contacting the customer service department. Your account will be reactivated within 24 hours of making the request.
Please note that if you do not reactivate your account within six months of activating the vacation hold policy or fail to contact customer service before returning from vacation, there is a chance that your account may be terminated permanently.
Conclusion
In conclusion, Optimum’s vacation hold policy is an excellent option for subscribers who need to take a break from their cable services temporarily. By activating this policy, you can save money on your monthly cable bills while you’re away and avoid the hassle of canceling and reactivating your account.
Don’t forget to contact customer service at least two weeks before your departure date to activate the vacation hold policy and reactivate your services once you’re back. We hope this article has answered all your questions about Optimum’s vacation hold policy. Enjoy your vacation without worrying about cable bills!