If you’ve recently booked a cruise with Celebrity Cruise but have had a change of plans and need to cancel your trip, you may be wondering how to go about getting a refund. Luckily, Celebrity Cruise has a straightforward refund policy that allows passengers to receive their money back if they cancel within a certain time frame. Here’s what you need to know:
Understanding the Refund Policy
First things first, it’s important to understand Celebrity Cruise’s refund policy before attempting to get your money back. According to their website, passengers can receive a full refund if they cancel their booking at least 90 days prior to the departure date.
If cancellation occurs between 89 and 57 days before departure, guests will receive a partial refund based on the amount paid. Cancellation within 56 days of departure will result in no refund.
How to Cancel Your Booking
To cancel your Celebrity Cruise booking and initiate the refund process, you’ll need to contact the cruise line directly. You can do this by calling their customer service line or by logging into your account on their website and cancelling online.
What Information You’ll Need
When cancelling your booking, be prepared to provide some basic information such as your name, booking number, and reason for cancellation. It’s also helpful to have any relevant documents or emails related to your booking on hand so that you can reference them if needed.
How Long It Takes to Receive Your Refund
Once Celebrity Cruise has received your cancellation request and processed it, refunds are typically issued within 7-10 business days. However, it may take longer depending on the method of payment used for the original booking.
Conclusion
In summary, if you need to cancel your Celebrity Cruise booking and receive a refund, make sure you do so at least 90 days prior to departure. Contact the cruise line directly by phone or online, provide them with any necessary information, and be patient as it may take up to 10 business days to receive your refund. As long as you follow these steps, getting a refund from Celebrity Cruise should be a straightforward process.