If you have ever booked a cruise with MSC Cruise and need to cancel your reservation, you might wonder how to get a refund. Thankfully, MSC Cruise has a clear refund policy that allows travelers to receive their money back in certain circumstances.
When can I get a refund from MSC Cruise?
If you need to cancel your reservation with MSC Cruise, the refund policy will depend on when you cancel and the type of fare you purchased. Here are the different types of fares and their respective cancellation policies:
- Bella and Fantastica Fares: If you cancel 91 days or more before your departure date, you will receive a full refund minus an administrative fee. If you cancel between 90 and 21 days before your departure date, you will receive a partial refund depending on the length of your trip. If you cancel within 20 days of your departure date, no refund will be granted.
- Aurea Fares: If you cancel 121 days or more before your departure date, you will receive a full refund minus an administrative fee. If you cancel between 120 and 21 days before your departure date, you will receive a partial refund depending on the length of your trip.
If you cancel within 20 days of your departure date, no refund will be granted.
- MSC Yacht Club: If you cancel up to 91 days before your departure date, there is no penalty fee. However, if you cancel between 90 and 21 days before the departure date, there is a penalty fee that is charged per person based on the length of the trip. No refunds are granted for cancellations made within 20 days of the departure date.
How can I request a refund from MSC Cruise?
If you need to cancel your reservation and qualify for a refund, you can request it directly from MSC Cruise. Here are the steps to follow:
- Contact MSC Cruise: To request a refund, you must contact MSC Cruise’s customer service department. You can do this by calling their toll-free number or sending an email to their customer service email address.
- Provide your booking details: When contacting the customer service department, make sure to provide your booking number and other relevant details so that they can locate your reservation in their system.
- Request the refund: Once your reservation is located, inform the customer service representative that you would like to cancel and request a refund.
- Wait for confirmation: After requesting a refund, MSC Cruise will review your request and determine if you are eligible for a refund based on their cancellation policy. Once approved, they will confirm the refund amount and provide an estimated timeline for when you can expect to receive it.
In conclusion
Getting a refund from MSC Cruise is possible if you cancel within their cancellation policy guidelines. Make sure to review the terms of your fare type carefully before booking your cruise so that you are aware of any potential penalties or restrictions. If you do need to cancel, follow the steps outlined above to request a refund from MSC Cruise’s customer service department.