Are you considering getting a refund on your Viking Cruise? Perhaps your plans have changed, or maybe the current situation has made you hesitant about traveling.
Whatever the reason may be, getting a refund for your Viking Cruise is possible. Here’s what you need to know:
1. Understand Viking Cruises’ Cancellation Policy
Before requesting a refund, it’s important to familiarize yourself with Viking Cruises’ cancellation policy. This will give you an idea of how much of your money you can get back and what fees may apply.
According to Viking Cruises’ website, cancellations made by guests are subject to cancellation fees based on the number of days before departure:
- Cancellation made 121 days or more before departure: no cancellation fee
- Cancellation made between 120 and 90 days before departure: 15% of the fare
- Cancellation made between 89 and 60 days before departure: 35% of the fare
- Cancellation made between 59 and 30 days before departure: 50% of the fare
- Cancellation made less than 30 days before departure: no refund
It’s important to note that cancellation fees may vary depending on the type of cruise, itinerary, and other factors. Be sure to check your specific booking details for accurate information.
2. Contact Viking Cruises’ Customer Service
If you’ve decided that you want a refund, the next step is to contact Viking Cruises’ customer service team. You can do this by calling their toll-free number or by sending an email through their website.
When contacting customer service, be prepared to provide your booking information, including your reservation number and travel dates. You should also explain why you’re requesting a refund and ask about any applicable cancellation fees.
3. Consider Rebooking or Rescheduling
If you’re hesitant about canceling your Viking Cruise altogether, you may want to consider rebooking or rescheduling your trip instead. Viking Cruises offers a “Risk-Free Guarantee” that allows guests to change their plans up to 24 hours before departure without penalty.
This guarantee applies to all Viking river and ocean cruises departing between May 1, 2021, and April 30, 2022. If you decide to change your plans, you can choose a new date or itinerary within the same season at no charge.
4. Be Patient
Once you’ve requested a refund, it may take some time for the process to be completed. Viking Cruises’ customer service team will work with you to process your refund as quickly as possible.
However, due to the high volume of cancellations and refunds caused by the current situation, it may take longer than usual for your refund to be processed. Be patient and stay in touch with customer service if you have any questions or concerns.
Conclusion
Getting a refund for your Viking Cruise is possible, but it’s important to understand their cancellation policy and contact customer service as soon as possible. Consider rescheduling or rebooking if you’re hesitant about canceling altogether. And remember to be patient as refunds may take longer than usual due to the current situation.