Norwegian Cruise Line, like many other cruise lines, has been significantly affected by the COVID-19 pandemic. The cruise industry has been forced to suspend operations and cancel sailings to protect the health and safety of passengers and crew members. This has left many customers wondering about refunds for canceled cruises.
How long are Norwegian Cruise refunds taking?
Customers who have had their Norwegian Cruise canceled are understandably eager to receive their refunds. However, the refund process can take some time due to the high volume of cancellations that Norwegian Cruise Line is dealing with.
According to Norwegian Cruise Line’s website, refunds for canceled cruises are currently taking up to 90 days to process. This means that customers may have to wait up to three months to receive their refund.
It’s important to note that this timeline may vary depending on a variety of factors such as the payment method used and when the cruise was originally scheduled. Additionally, customers who have booked through a travel agent or third-party website may need to contact them directly for information on refunds.
What should customers do if they haven’t received their refund?
If you haven’t received your refund within 90 days of your canceled cruise, there are a few steps you can take. Firstly, check your email and junk mail folders for any communication from Norwegian Cruise Line regarding your refund status.
If you haven’t received any communication from Norwegian Cruise Line, you can contact their customer service team via phone or email for an update on your refund status. It’s important to have your booking reference number and other relevant information on hand when contacting customer service.
Customers should also be aware that some credit card companies may take additional time to process refunds. If you paid for your cruise using a credit card, it’s worth checking with your card issuer directly if you haven’t received your refund within 90 days.
- Contact Information:
- Phone: 1-866-234-7350 (US and Canada)
- Email: guestrelations@ncl.com
Conclusion
While the refund process for canceled Norwegian Cruises is currently taking up to 90 days, it’s important for customers to be patient and understand that this timeline may vary depending on a variety of factors. If you haven’t received your refund within 90 days, it’s recommended to contact Norwegian Cruise Line’s customer service team or your credit card issuer for an update on your refund status.