When you are on a cruise ship, you may hear the term ‘Charlie’ being used by the crew. Charlie is a term used to refer to the Chief Purser, who is a senior member of the hospitality staff. The Chief Purser is in charge of all duties and activities related to guest services onboard.
The Chief Purser is responsible for managing the Cruise Line’s financial accounts and ensuring that all financial transactions are properly recorded. He or she also oversees the daily operations of the Guest Services Department and assists passengers with any questions or concerns they may have about their cruise experience. The Chief Purser also manages all onboard currency transactions and is responsible for any cash handling activities.
In addition to overseeing financial activities, the Chief Purser also serves as a liaison between the cruise line and other departments such as Housekeeping, Food & Beverage, Activities, and Shore Excursions. He or she ensures that all departments are working together in order to provide an enjoyable experience for passengers.
The Chief Purser acts as a point of contact for any complaints or issues that passengers may have during their cruise holiday. He or she will work with other departments within the cruise line in order to resolve any issues quickly and efficiently. The Chief Purser also has access to all guest records and can provide assistance with booking activities or shore excursions, as well as providing information about onboard amenities such as restaurants and bars.
The term ‘Charlie’ is derived from ‘Chief Purser’ and is widely used among crew members when referring to this senior hospitality staff position onboard a cruise ship. It serves as a reminder that someone is always available on board to help passengers with their queries or complaints during their trip at sea.
Conclusion:
In summary, ‘Charlie’ refers to the Chief Purser, who is an important member of staff on a cruise ship responsible for managing financial accounts, assisting passengers with queries, resolving complaints and overseeing daily operations within the Guest Services Department.
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