What Is Micro Perspective of Tourism and Hospitality?

By Michael Ferguson

The tourism and hospitality industry is a vast and complex field that encompasses a wide range of activities, including transportation, accommodation, food and beverage services, attractions, events, and more. To better understand this industry and its impact on the economy and society, it is essential to examine it from different perspectives. One such perspective is the micro perspective.

What is Micro Perspective of Tourism and Hospitality?

Micro perspective refers to the analysis of tourism and hospitality at the individual or organizational level. It focuses on how various actors within the industry interact with each other and how they make decisions that affect their operations and performance. This perspective considers factors such as market demand, competition, resources, technology, regulations, customer behavior, and cultural norms.

Key Elements of Micro Perspective

To gain a deeper insight into micro perspective in tourism and hospitality, let’s look at some key elements:

1. Customer Behavior

Customers are the backbone of the tourism and hospitality industry. Understanding their behavior is critical for businesses to attract them effectively. Micro perspective assesses customers’ preferences regarding travel destinations, accommodation types, food choices, activities they enjoy doing while traveling, etc.

2. Competition

Competition in tourism and hospitality is intense. Businesses have to keep up with their rivals by offering unique products or services that differentiate them from others. Micro perspective examines how businesses analyze their competition and develop strategies to stay ahead.

3. Resources

Resources are essential for any business to function effectively. In tourism and hospitality businesses need resources like human capital (employees), financial capital (investment), physical capital (infrastructure), natural resources (beaches/mountains) among others which micro perspective helps in analyzing.

4. Regulations

Tourism and hospitality businesses have to comply with various regulations regarding safety standards, environmental protection measures among others; micro perspective examines how businesses ensure they adhere to these regulations.

5. Technology

Technology has transformed the tourism and hospitality industry over the years, from online booking systems to mobile applications. Micro perspective takes a closer look at how businesses adopt and leverage technology to improve their operations and enhance customer experiences.

Conclusion

Micro perspective helps in understanding the tourism and hospitality industry at a deeper level by examining individual or organizational level factors that affect operations and performance. By focusing on elements like customer behavior, competition, resources, regulations, and technology, businesses can develop strategies that cater to their Target market effectively.