A Steward in a cruise ship is responsible for ensuring the satisfaction of guests on board. The Steward’s main duties involve providing superior guest service, cleaning and maintaining guest cabins and public areas, preparing meals, and maintaining the highest level of hygiene standards.
The Steward plays an important role in providing a pleasant experience for all guests on board a cruise ship. It is their responsibility to make sure that all areas of the ship meet the highest standards of cleanliness and safety.
This includes not only the guest cabins but also the public areas such as restaurants, lounges, bars, etc. The Steward must ensure that all areas are kept clean and tidy at all times.
In addition to cleaning and maintaining guest cabins and public areas, a Steward is also responsible for preparing meals for guests on board a cruise ship. This includes setting up dining tables with cutlery and crockery, presenting food items in an appealing manner, serving food to guests, and cleaning up after meals are finished. A Steward must also be able to provide information about menu items to guests if requested.
Another part of the job involves providing superior customer service to guests on board a cruise ship. This includes greeting guests upon arrival, assisting with luggage or other needs as required, taking orders from customers at restaurants or bars, answering questions about the ship or its services, resolving customer complaints in a professional manner, etc. A Steward must always maintain a polite demeanor when dealing with passengers and strive to make them feel welcome aboard the vessel at all times.
Finally, it is important that a Steward maintain high standards of hygiene while onboard the vessel. This includes ensuring that all food items are handled properly according to health regulations and that surfaces are regularly sanitized using proper products approved by health authorities. The Steward should also be familiar with safety protocols in case of fire or any other emergency situation so they can act quickly in order to protect passengers onboard the vessel.
In summary, a steward is responsible for providing superior guest service aboard cruise ships by keeping guest cabins clean and tidy; preparing meals; serving food; providing information about menu items; resolving customer complaints; and ensuring high standards of hygiene while onboard the vessel at all times.
Conclusion:
A steward’s primary duty is to ensure that passengers have an enjoyable experience while aboard a cruise ship through superior customer service and high hygiene standards. They are responsible for cleaning guest cabins and public areas; preparing meals; serving food; answering questions about services offered onboard; resolving customer complaints; and more.