Are you a ServiceNow user? If yes, then you must be excited to know about the new features and functionalities that have been added to Paris, the latest version of ServiceNow.
Paris is packed with numerous enhancements and improvements that will make your experience even better. In this article, we will take a closer look at some of the most significant changes and upgrades in Paris.
Native Mobile App
One of the most exciting additions to Paris is the native mobile app. With this app, you can access ServiceNow on your mobile device with ease.
The app has a modern interface that makes it easy to navigate, and it provides quick access to frequently used features. You can perform common tasks such as creating incidents, managing tasks, or approving requests on-the-go.
Virtual Agent
The Virtual Agent in Paris has been updated with new capabilities that enable it to handle more complex conversations. It now supports natural language processing (NLP), which means users can interact with it using conversational language instead of predefined keywords or phrases. Additionally, Virtual Agent now has an integration hub, which allows it to connect with external systems and services.
Integration Hub
Integration Hub is another significant addition to Paris. This feature enables users to connect ServiceNow with external systems and services without any coding skills. It comes with pre-built connectors for popular applications such as Salesforce, Workday, JIRA, etc., making it easier for users to integrate these applications with ServiceNow.
Flow Designer
Flow Designer is another feature that has been improved significantly in Paris. With Flow Designer, users can create custom workflows and automate processes without any coding skills. In the latest version of ServiceNow, Flow Designer supports more actions and conditions than ever before.
Service Portal
Service Portal is an essential part of ServiceNow’s user interface, and it has also received some updates in Paris. The new version of Service Portal comes with a more intuitive user interface, making it easier for users to navigate and find what they need. Additionally, Service Portal now supports widget-to-widget communication, allowing users to create more interactive and dynamic pages.
Security Operations
ServiceNow’s Security Operations has also been updated in Paris with new features that enhance its capabilities. One of the most significant improvements is the integration with third-party security tools such as Splunk and Palo Alto Networks. This integration provides better visibility into security incidents, making it easier for users to identify and respond to threats.
Conclusion
In conclusion, Paris is a significant upgrade to ServiceNow that comes packed with numerous enhancements and improvements. The additions mentioned above are just a few of the many new features that have been added to ServiceNow in Paris.
These updates make ServiceNow more powerful and user-friendly than ever before. If you’re a ServiceNow user, it’s time to upgrade to Paris and take advantage of these exciting new features!
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