What’s New in ServiceNow Paris Release?

By Robert Palmer

Are you a ServiceNow user looking to stay up-to-date with the latest features and improvements? Then you’ll be pleased to hear that the Paris release is now available, and it’s packed with exciting new features and enhancements. In this article, we’ll take a closer look at what’s new in ServiceNow Paris Release.

Improved User Experience

ServiceNow Paris offers several improvements to the user experience. One of the most notable changes is the updated UI, which features a cleaner and more modern look. The new interface makes it easier for users to navigate through different sections and find what they’re looking for quickly.

Virtual Agent Enhancements

The Virtual Agent has been updated with several enhancements, including improved natural language understanding capabilities. This means that users can now ask more complex questions and receive more accurate responses from the Virtual Agent.

Another significant improvement is the Virtual Agent Designer, which allows users to create custom conversational flows without any coding skills. This feature is especially useful for businesses that want to create unique workflows tailored to their specific needs.

IntegrationHub Upgrades

IntegrationHub has received several upgrades in ServiceNow Paris Release. One of the most significant changes is the addition of new connectors that allow users to connect with third-party applications easily. Some of these connectors include Salesforce, Slack, Jira, and Microsoft Teams.

Another important upgrade is the ability to use IntegrationHub with Flow Designer and Action Designer. This allows users to create more complex workflows and automate even more processes within their organization.

New Security Features

ServiceNow Paris also includes some significant security enhancements that will help organizations better protect their data. These features include:

  • Security Incident Response: A new module designed specifically for managing security incidents.
  • Vulnerability Response: An improved vulnerability management system that includes automated patching and prioritization.
  • Domain Separation: Enhanced security for multi-tenant environments.

Improved Analytics

ServiceNow Paris includes several improvements to analytics, including the addition of new dashboards and reports. These enhancements allow users to gain deeper insights into their data and make more informed decisions.

New Developer Tools

Finally, ServiceNow Paris includes several new tools for developers, including:

  • App Engine Studio: A low-code development environment that allows users to create custom applications without any coding experience.
  • Mobile Studio: A tool that allows developers to create mobile applications using a drag-and-drop interface.
  • CICD Pipeline Designer: A tool that allows developers to design and manage their own Continuous Integration/Continuous Deployment pipelines.

In conclusion, ServiceNow Paris Release offers numerous exciting features and enhancements designed to improve the user experience, enhance security, provide better analytics, and offer more developer tools. If you’re a ServiceNow user, it’s definitely worth upgrading to take advantage of these new features.

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