Who Started the Business of Travel Agencies?

By Robert Palmer

The business of travel agencies has been around for centuries, but it wasn’t until the late 1800s that they began to become an integral part of the vacation and travel industry. Before then, most people traveled independently and arranged their own accommodations.

The first known travel agency was created by Thomas Cook in 1841. Cook was a Quaker who started his business in Leicester, England, as a tour operator for temperance pilgrims.

He offered package tours that included train transportation, meals, and hotel accommodation.

In 1873, the American Express Company established the first U.S.-based travel agency. This was followed by the opening of American Express offices in Europe in 1880 and Japan in 1887. By this time, travel agents had become essential for travelers looking to book tickets on long-distance journeys.

As commercial aviation emerged in the early 20th century, so did the need for a more organized system of booking flights and hotels. This led to the rise of international tour operators such as Thomas Cook’s son-in-law Albert Kahn who opened a branch office in New York City in 1904.

By 1950, there were over 10,000 travel agencies operating worldwide and they had become an indispensable part of the tourism industry. Today there are more than 80,000 travel agencies across the world offering services such as air ticketing, hotel booking, visa processing and more.

So while it may not be clear who started the business of travel agencies exactly, it is safe to say that it was Thomas Cook who set up the earliest known example back in 1841.

Conclusion: The business of travel agencies can be traced back to Thomas Cook who established his tour operator business in Leicester, England back in 1841. Since then it has evolved into a multi-billion dollar industry with over 80,000 global offices offering services such as air ticketing, hotel booking and visa processing.